Terms and Conditions

Payment | Shipping | Cancellation | Returns

Payment

At WishaWell.com , we are committed to maintaining a secure and user-friendly web site so that you can shop with ease and peace of mind. Below is information on our payment options and security standards that make buying from us a satisfying shopping experience.

Secure Internet Purchasing

You can shop and purchase on our site with confidence, knowing that we've taken the security measures to keep your information safe. When you make a payment in our online check out process, you are taken to a secure server at Authorize.Net where you enter your credit card information. <Back to Top>

When you click to submit the payment, the payment information is encrypted using 128-bit SSL technology and securely sent to an Authorize.Net transaction server. The server sends the data through the authorization network to the appropriate card issuer's bank using a secure propriety connection. When the authorization process is completed - after about five seconds - you'll receive an approval or decline response, and the Authorize.Net server stores the transaction. <Back to Top>

As a merchant, we do not store your credit card number when you make a payment online. In fact, we don't even see it. That information remains protected private data between you and the secure server. All the credit card numbers saved on the Authorize.Net server are masked, leaving only the first and last digits displayed to us.

To learn more about Authorize.Net, click here.

To learn more about SSL secure link, click here.

Purchasing by Phone

While we work hard to make Internet purchases safe and secure, we welcome your orders by phone. If you would like to make your purchase by telephone, for any reason, please do not hesitate to call us toll free at 866-272-6773. We'll have someone on the other end of the phone to help you with your questions, take your shipping information and accept payment. <Back to Top>

Payment Options

You can make online purchases by using one of the following credit cards: American Express, Discover, Mastercard or VISA. Please note that the payee that will appear on your credit card statement is JMX International Corporation.

We also accept virtually any other form of payment in U.S. funds, including international wire transfers. Please call us toll free at 866-272-6773 to inquire.

For furniture orders, customers only need to pay 30% as deposit. The rest payment is not due until the furniture is shipped, with no interest fees or finance charges. Other free payment plans are available for furniture orders over $4,000. Please call us toll free at 866-272-6773 to find out more. Account balance must be received in full by time of delivery.
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International Transactions

At WishaWell.com , we welcome our international customers. We do our best to accommodate special requests and complex shipping instructions. We are able to accommodate email in English, Spanish, French and Mandarin Chinese. All international transactions (except for Canada) must be paid via wire transfer or cashier's check in U.S. funds. <Back to Top>

Shipping

Customers ordering online often wonder about the shipment of their purchase. Time of delivery and method of shipment depends on the products that you ordered. Below is some additional information on our shipping practices.

Shipping Time

Most of our smaller products ship within 3 to 5 business days of order and usually take around the same number of days for shipping in the continental United States. Please expect your order within 6 to 10 business days.

Because most of the furniture at WishaWell.com is handcrafted, it is generally not available to ship immediately. Many of our furniture items take between 8-14 weeks before they are ready to ship. They can take one to two weeks to be delivered once they are finished. We understand that you are eager to receive your product. Please exercise patience, and we will ship as soon as the product is ready!

Furniture Shipping Costs and Options

At WishaWell.com , our first priority is getting the furniture to you in a safe and secure manner that will prevent damage. Because of the size of the furniture or distance it needs to be shipped, the cost of shipping can be expensive, but we also do our best to keep the shipping cost down without compromising safety and speed. In fact, we sometimes subsidize the cost of shipping梔epending upon the size of the order. Our other priority is an expedient shipment. We try to balance these priorities as best we can, realizing that each situation is slightly unique.

It is important to note that the best shipping method for one piece of furniture may not be the best method for another piece. While a few of the furniture items at WishaWell.com can be shipped via UPS, most of the pieces are too large and require other solutions. Among the other possibilities are a number of options from bulk freight to highly specialized furniture movers. We try to select the option that makes the most sense for that product in terms of protection of the product, cost and expediency.

Delivery of Furniture

We believe that you will be more than satisfied with the quality of our furniture. We also believe that effective shipping is critical for the delivery of this furniture. As soon as your furniture is ordered, our shipping coordinator starts tracking the completion of your purchase and planning its delivery. For orders that take longer than a month to finish, our shipping coordinator will contact you close to when it is ready to ship and keep you up to date on its process as needed.

Most of our furniture is delivered via truck line. If a truck line is delivering your purchase, the shipper will be in touch with you personally to establish a time of delivery. Since most deliveries are made by a single driver, y ou will need to make accommodations to assist the driver with unloading. It is also important to note that furniture movers are insured to deliver the product to your home, but not inside your house. It will be your responsibility to move it from the rear of the truck. Please note that our shippers use large trucks. On the occasion that the truck is too large to enter your street or neighborhood, you may need to meet the driver to take possession of your furniture.

We will do whatever we can to earn your satisfaction when it comes to shipping and receiving your order. We do ask that you keep in mind the issues outlined here, and that moving large furniture around the country is not a simple process. Your satisfaction is our goal. If you have questions regarding shipping, do not hesitate to contact us at 866-272-6773.

Cancellations

Non-Furniture Orders

Orders of non-furniture items can be cancelled up until the shipping of the order. Once the non-furniture order has shipped, the return policy applies. Decorative wooden and fiberglass lighthouses and mailboxes are excluded from this policy because they are specialty made items. Cancellation of these orders must be made within 48 hours or before they ship, whichever comes first.

Furniture Orders

Orders of furniture items can be cancelled within 48 hours of when they are placed. Since all of our furniture is made to order and our woodworkers sometimes get to work on them right away, we are not able to cancel the order with them after this time period. Forty-eight hours after an order has been placed, all furniture sales are considered final, and our furniture return policy for damaged or defective pieces apply after this time.

Please inform us of any modifications you may want to make to your order as soon as you are able. These changes may not be possible after 48 hours. Those who have placed your order but are still deciding on your stain may take longer to make your choice. The woodworker has been informed to wait on your stain choice to complete the piece. We request that you make your decision in a timely manner to ensure that your furniture is completed on schedule.

Returns

Our return policy covers three categories of returns:

Damaged Products

Please be sure to thoroughly check your purchase when you receive it. Look for signs of damage to be sure that it has arrived safely. If you receive a product and see that it has been damaged during shipping, please refuse the shipment, and tell the shipper to return it to its sender. If this is the case, notify us immediately at WishaWell.com, and we will replace your order at no additional cost to you.

Defective or Wrong Products

If you see that you have received a product that is different than what you have ordered, we will replace it at no additional cost to you. If possible, tell the shipper to simply return it to the sender. If you discover the manufacturer's defect after the shipper has left, please notify us and we will make arrangements to have the product picked up and replaced at no additional cost to you. You must inform us of any defects within five days of receiving your purchase (Photographs may be required as proof of defect.).

Other Reasons

In all other cases except for those mentioned above, please contact us at WishaWell.com to obtain an authorization for return. Unless the product is defective, we charge a 15% restocking fee plus all shipping costs on returns of non-furniture items. All furniture purchases are final. <Back to Top>